The results are in! And once again, T-Mobile proves to be the leader when it comes to providing retail experience to customers. Earlier today, the results of J.D. Power’s 2023 U.S. Wireless Retail Experience Study–Volume 2. Previously, this study was called the Wireless Purchase Experience Study. Despite the name change, the study checks out the different wireless firms that were able to provide enough information to customers prior to purchasing a wireless plan or device.  As [read full article]

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J.D. Power recently named T-Mobile as the winner of its 2023 U.S. Wireless Customer Care Study – Volume 1. This is actually not a new recognition obtained by T-Mo as it is the 11th consecutive time that the Un-carrier landed the role.  Aside from T-Mobile, its prepaid brand, Metro by T-Mobile, also earned the top spot out of mobile virtual network operators (MVNOs). Collectively, this is T-Mobile’s 25th overall win, which earns them the recognition for J.D. ... [read full article]

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T-Mobile has just received a new recognition from J.D. Power, which reaffirms T-Mo’s commitment to its customers.  Earlier today, J.D. Power released its 2022 U.S. Business Wireless Satisfaction Study for medium-sized businesses. In the study, T-Mo received the highest score across six study factors, including performance and reliability, customer service, sales representatives and account executives, offerings and promotions, cost of service and billing.  In its announcement, T-Mobile highlighted the different ways they have supported its T-Mobile for ... [read full article]

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T-Mobile is on a roll as it bags (again) the top spot in the J.D. Power 2022 U.S. Wireless Customer Care Mobile Network Operator Performance Study.  Earlier today, the Un-carrier revealed news that it had landed on the top spot of this latest study. This new accomplishment marks T-Mo’s 9th consecutive win and 23rd win overall. The wireless carrier has topped the study ever since 2018 when they launched Team of Experts (TEX). This also means that ... [read full article]

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T-Mobile has just landed on the top spot of a survey on Mobile Purchase Experience. As reported by J.D. Power, more than three in ten consumers (or 31%) of customers who purchased mobile service from a network operator in the past three months say that it is not so easy to understand plan features and pricing. And this plays a vital role in consumers’ overall mobile purchase experience.   But when it comes to T-Mobile, consumers say that ... [read full article]

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T-Mobile has finished first in J.D. Power’s U.S. Business Wireless Satisfaction Study once again. J.D. Power announced the results of its 2020 U.S. Business Wireless Satisfaction Study this week and T-Mobile ranked highest in all three categories: Large Enterprise (500 or more employees), Small/Medium Business (20-499 employees), and Very Small Business (1-19 employees). This is the fourth straight year that T-Mo has come out on ... [read full article]

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After coming out on top in J.D. Power’s U.S. Wireless Customer Care report earlier this month, T-Mobile has now finished first in another J.D. Power ranking. J.D. Power today released its 2020 U.S. Wireless Purchase Experience study, and T-Mobile finished first among the postpaid “Full-Service Carriers” with 863 points out of a possible 1,000. T-Mo was also the only carrier to finish above the segment ... [read full article]

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T-Mobile and Metro by T-Mobile have scored top marks in J.D. Power’s latest report on U.S. wireless customer care. In its latest report, J.D. Power says that T-Mobile earned 848 points out of 1,000 for its customer care, beating out its previous score and rating 43 points higher than the industry average. This is the 19th time that T-Mo has come ... [read full article]

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T-Mobile has come out on top in J.D. Power’s business wireless ranks once again. J.D. Power today announced the results of its 2019 U.S. Business Wireless Satisfaction Study, and T-Mobile has come out on top for the third straight year. The ... [read full article]

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T-Mobile has once again come out on top in a J.D. Power study. T-Mo has finished first in the new J.D. Power Wireless Purchase Experience Study – Volume 2, making the fourth [read full article]

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