J.D. Power’s latest report on U.S. carrier customer care is out, and T-Mobile has come out on top once again. In its 2019 U.S. Wireless Customer Care Performance Study – Volume 2 report, T-Mobile beat out the other major U.S. carriers with a score of 847 points out of 1000. That beats [read full article]
After coming in first in J.D. Power’s recent U.S. wireless customer care study, T-Mobile has now come out on top in another J.D. Power report. T-Mobile has finished first in the postpaid portion of J.D. Power’s new U.S. Wireless Purchase Experience study. T-Mo earned 854 points … [read full article]
T-Mobile finished first in J.D. Power’s U.S. Wireless Customer Care Performance studies in 2018, and it looks like 2019 is starting out the same way. J.D. Power today announced the results of its 2019 U.S. Wireless … [read full article]
T-Mobile has come out on top in recent J.D. Power wireless customer care and wireless purchase experience reports, and now it’s finished first in a report about business customers, too. J.D. Power announced today that T-Mobile ranked highest … [read full article]
After coming out on top in J.D. Power’s Wireless Purchase Experience study at the start of 2018, T-Mobile has once again finished first in J.D. Power’s report. J.D. Power today released its 2018 U.S. Wireless Purchase Experience study, which examines customer purchase experience when they use one of three channels: phone calls, a … [read full article]
After coming out on top in J.D. Power’s U.S. Wireless Customer Care Performance study at the start of 2018, T-Mobile and MetroPCS have beat out the other carriers again today. J.D. Power today released the results of its U.S. Wireless Customer Care Performance study, which takes a … [read full article]
One month after T-Mobile and MetroPCS topped J.D. Power’s wireless customer care rankings, T-Mo and Metro have won another award the research firm. T-Mobile and MetroPCS have come out on top in J.D. Power’s new U.S. Wireless Purchase Experience study. This report looks at the new device … [read full article]
One day after OpenSignal said that T-Mobile had the fastest average LTE download speeds of major U.S. carriers, T-Mo has won another award. J.D. Power says that T-Mobile offers the best wireless customer care in its first 2018 studies. T-Mo finished with 828 points out of 1,000 while Verizon came in second with 822 … [read full article]
One day after T-Mobile finished No.1 in Nielsen’s Customer Service Satisfaction report, another group has recognized T-Mo for its customer service performance. J.D. Power today released its 2017 U.S. Wireless Customer Care Full-Service Performance study, which examines the customer service of postpaid wireless carriers. That includes customer … [read full article]
J.D. Power today released its report on wireless purchase experience satisfaction, and while T-Mobile didn’t win, it did do fairly well. This report on wireless purchase experience satisfaction evaluates the customer experience of making a sales transaction with their carrier. J.D. Power’s study measures six factors, which are (in order of importance): store sales representative; website; offerings and promotions; phone sales representative; store facility; … [read full article]
