The results are in! And once again, T-Mobile proves to be the leader when it comes to providing retail experience to customers. Earlier today, the results of J.D. Power’s 2023 U.S. Wireless Retail Experience Study–Volume 2. Previously, this study was called the Wireless Purchase Experience Study. Despite the name change, the study checks out the different wireless firms that were able to provide enough information to customers prior to purchasing a wireless plan or device.  As [read full article]

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After topping Ookla’s latest Q2 2023 Speedtest report, T-Mobile has topped another 5G Audit report. This time, the report comes from umlaut (part of Accenture) industry experts.  The new report collected data from 15 billion samples from 1.1 million real 5G users. Through this, they were able to measure 5G network performance, which showed that T-Mobile was on the top spot.  The report revealed that T-Mobile topped the following ... [read full article]

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T-Mobile has reason to celebrate once again as it earns the top spot in a new network and 5G performance report gathered by an independent third-party.  Earlier today, Ookla released the results of its Speedtest Global Index Market Analysis United States Q2 2023 report. And the results of the study reveal that T-Mobile is undefeated in overall network performance and 5G performance.  In response to the report, T-Mobile’s President of Technology, Ulf Ewaldsson, said: “The network we’ve ... [read full article]

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And once again, T-Mobile proves itself as the 5G leader in the country.  Earlier this week, umlaut and Ookla both released the results of their individual studies where T-Mo landed the top spot.  In umlaut’s 5G Network Performance Audit Report, T-Mo was named as the most reliable 5G network with the best 5G coverage and fastest active 5G download and upload speeds. This is the Un-carrier’s third ... [read full article]

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Earlier this evening, T-Mobile announced the recipients of its first-ever Unconventional Awards. The announcement was made at the Mobile World Congress in Las Vegas, NV.  The award honored customers whom T-Mobile considered as disruptors in their industries; who broke through conventions and challenged the status quo.  There are three categories that T-Mo awarded: Innovation in Customer Experience, Innovation in Employee Enablement, and Innovation in Industry.  The winners in each category are: Innovation in Customer Experience: Tennessee State ... [read full article]

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T-Mobile customers are able to enjoy 5G signals more often and in more places compared to anyone else in the world. And this is something that not only T-Mo has discovered.  Earlier today, Opensignal published its latest 5G Global Mobile Network Experience Awards 2022. The research firm found that T-Mobile has the best 5G Availability and 5G Reach in the world. This is the ... [read full article]

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T-Mobile has done it again! And by that, we mean landing on J.D. Power’s top spot among Mobile Network Operators. The report shared the results of its latest 2022 U.S. Wireless Customer Care Mobile Network Operator Performance Study – Volume 2, which led to T-Mobile’s win for the 10th consecutive time.  This study evaluates customers’ experience across six service platforms: store, phone, website, app, social media, and text. From this, T-Mobile gained a score of 816 points, ... [read full article]

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Hot on the heels of a RootMetrics’ wireless network report, JD Power has released a new report of its own that ... [read full article]

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In this year’s list of the 50 most innovative companies in business over at FastCompany.com, the usual brands take up spaces. In the top 20 alone you’ll find Google, Apple, Dropbox, Nike, Netflix, Twitter and Tesla. Companies like these are used to being praised for their innovative approaches to their respective market places. The list almost always ignores carriers because, ... [read full article]

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While we’ve expressed some concerns regarding the overall direction we feel T-Mobile’s customer service has taken in recent months, JD power has seen fit to award them top honors in the Wireless Purchase Experience category. Coming in with an overall score of 755 out of a 1,000 point scale T-Mobile ... [read full article]

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